FAQ

Frequently asked questions

Custom and personalized orders

If you are looking for something specific, please contact me and I will gladly work with you to provide you with exactly what you are looking for.

Sizing Details

Each item is handmade and may vary slightly between products. Sizes listed are approximate.

Colors

Colors may vary depending on your monitor settings.

Are items ready to ship or made to order?

All of my bags listed are made to order.  For specific processing times see Processing Times and Shipping information on my FAQ page. If you need your items by a specific date, please specify the date in the notes area. I will try my best to have your items shipped in time for the date you need, but can not guarantee a specific date of delivery. If I can not make the date you require I will let you know ahead of time.  If you are looking for ready to ship items, check out my Esty Shop at www.banaandbean.etsy.com

Cancellation Policy

If orders are canceled within 2 hours of the order I will offer a full refund. If orders are canceled within 2 days of initial order I will offer a partial refund to account for fabric ordered. I will not offer a refund if orders are canceled 5 days after purchase as I will already have begun making your order.

Exchange Policy

If you wish to cancel an order after the 2 or 5 day mark, I will offer you the option of exchanging your order for another item that is currently listed in my shop.  If you are unhappy with your purchase, I will offer an exchange for another item in my shop as long as product is in original condition and unused. Customer is responsible for shipping costs of shipping the item back to me.

If you are ever unhappy with your purchase, please contact me and I will do what I can to figure out a solution that works for both of us.